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Refund Policy

We want you to be thrilled with your order. However, if you need to cancel or get an order refunded we're here to help.

It's ok to change your mind!

If you have ordered a design and you need to cancel BEFORE you have received your first design


If you have ordered a design and wish to cancel an order before receiving a first draft design you must send notice of cancellation to mydesignnow.com When you must cancel depends on the Delivery option you have selected. Standard Delivery order – cancel within 1 working day of placing the order. Next day/Express Delivery – cancel within 1 hour of placing the order. Same day Delivery – cancel within 15 minutes of placing the order.




If you have ordered a design and you need to cancel AFTER you have received your first design


If the you have ordered a design and wish to cancel an order after receiving a first draft design you must send notice of cancellation to mydesignnow.com. The below procedure will apply at mydesignnow’s absolute discretion: If you cancel an order after receiving 1 design of the product ordered you will receive a 50% refund or £15 mydesignnow voucher to use on another product. If the you cancel an order after receiving 2 designs of the product ordered you will receive a 40% refund or £10 mydesignnow voucher to use on another product. If you cancel an order after receiving 3 designs of the product ordered you will receive a 30% refund or £5 mydesignnow voucher to use on another product. If you cancel an order after receiving more than 3 designs of the product ordered, you must contact us at hello@mydesignnow.com. mydesignnow may, at their absolute discretion, opt to provide the Client with a full or partial refund of sums paid.





Here's our refund policy