Frequently asked questions

Revisions, what are they & how many will I need?


Simply put a revision means a change or variation to a 1st draft or in-progress design concept. We believe changes are important to the design process, and although not every design requires revisions, often it can produce a tighter, more refined design in the end. Revisions can include things like:

  • Removing/Adding an element to the design such as text, icons, specific features
  • Changing colours, fonts, specific features of the design
  • Moving elements of the design around
What do you mean by “rounds of revisions”? A round of revisions can include anything from 1 -100 changes to the design. TIP: Group your changes together in order to save time and revision rounds! For example, say you receive your xxxxx design and you want to change the text, add in a new feature and move some of the design elements around. That is considered one round of revisions, because all the changes are grouped together. If you only ask for the text to be changed and then receive a second draft of your design but then want to change other elements of the design that will be considered a new round of revisions. How many revision rounds do I need? We understand that predicting how many changes you think you will need can be tricky, use the guide below to figure out which option will be best for you. Standard (3 rounds) I know roughly how I want the design to look like but it might need ironing out Extended (6 rounds) I’m not really sure what I want the design to look like and will need some guidance Unlimited I want to be sure I get the right design and will need some guidance How long will you take to make my changes to the design? We aim to complete rounds of revisions within 24-48 hours, depending on the amount of changes you have requested. If there is any reason why we can’t complete revisions within that time frame we will contact you immediately. Where do I send my revisions? You can email your revisions to revisions@mydesignnow.com. Once we receive your revisions we will send you a confirmation email and an estimated completion date/time for when your updated design will be ready. Can I purchsase additional revisions? Yes you can always buy more revisions if you need them, go to www.mydesignnow.com/revisions to purchase. Please remember to include your order number so we know which design to make changes to!




Final file format, what does this mean and what will I get?


Final file format means the final file type you will receive once you have approved your design. Once you have approved your design and are happy, we will send you the final files, these are listed on the design service product page. I need a format that is not listed on the design service page No problem! We are here to help, if you need another file type just pop us an email or give us a call and we will do our best to provide the format you need.




Source file, what is this and do I need it?


Source files are the files we, the designers, have used to create your designs. Depending on the design you have purchased these can include Adobe’s Photoshop, Illustrator and Indesign. These files can be provided at an additional cost of £30.00* so you can edit/re-design versions of the design as you see fit. *Please note source files are included as standard on some products, these include: powerpoint & keynote presentations




Delivery, what are my options?


Delivery options are different for each type of design, for example you can get a flyer designed the same day* whereas if you are ordering a 44 page brochure design it can take up to 4 days to receive your design. Check the design services' product page you are looking to order to see what options are available for your design. Standard (up to 4 working days) Next day* (*next working day if ordered before 4pm UK, if ordered after 4pm UK delivery will be the following working day Same day* ( *same working day if ordered before 12pm UK, if ordered after 12pm UK, delivery will be the next working day Revision Round Delivery We aim to complete rounds of revisions within 24-48 hours, depending on the amount of changes you have requested. If there is any reason why we can’t complete revisions within that time frame we will contact you immediately. I need my design quicker than the options listed above. We always try our best to get designs delivered as quick as possible, if you need your design quicker than the available options please get in touch and we will do our best to accommodate your time-scales.




Who owns the final design?


You do! Once you have approved your design we will send you the final files (please see “Final file format, what does this mean and what will I get?” section for more info on this) and all ownership will belong to you. Please note, all design work will be water-marked & owned by mydesignnow until the final design is approved & sent.




“Digital Product” What does this mean?


A digital product is a product that is designed to be used online or virtual format. It comes in digital form (at least initially) and typically is used on the Internet or via email.




“Printable Product” What does this mean?


A printable product is a product that is designed to be produced physically. For example these include products like brochures, flyers and leaflets unless otherwise stated.




What do you need in order to create a design I like?


One of the great things about mydesignnow.com is that we are real people, we don’t use templates or ai to create designs. Each design is unique and designed only for you. To get off to the best start we will require some direction on what you are looking for in terms of the purpose of the design, what you like, styles/examples and any previous work we can use as a reference when creating you design. We call this “design details”. Check below to see what details you should include when describing what you need.

  • Any brand assets e.g. brand guidelines, your logo, website, any previous design work
  • Examples of styles/designs you like/dislike
  • A project brief that outlines what you are looking for
I don’t have any of the above, what should I do? No worries, if you are not sure what you are looking for but know you need the product you have ordered, simply drop us an email or talk to us on live chat and we can guide you through the process.




What happens once I have ordered my design


Once you have made an order you will receive a confirmation email with the next steps. This will include info on where to send “design details” (please see “What do you need in order to create a design I like?” section for more info on this) and content for the design such as text, images and any other features you need included. Check below to see which info you will need to send to us for a specific product design.

  • Logos - name of brand + “design details”
  • Flyers & Leaflets - text, branding and imagery + “design details”
  • Brochures & booklets - text, branding and imagery + “design details”
  • Stationary - text, branding and imagery + “design details”
  • Merchandise - text, branding and imagery + “design details”
  • Flags & banners - text, branding and imagery + “design details”
  • POS - text, branding and imagery + “design details”
  • Invitations & greeting cards - text, branding and imagery + “design details”




I don’t like my design, what should I do?


Fear not we are a team of experienced and well versed designers, we understand that sometimes things go wrong and don’t work out how they are invisioned. Please see below info on what to do if you don’t like your design. Use your revisions to get more out of your design Revisions are there to help you fine tune your design. Speak to us We are a friendly bunch and won’t be offended if you are not completely happy with your design, we want to get it right for you! Take time and re-group Don’t rush! Think about what you want and need out of your design. I’ve used all my revisions and still don’t like my design If you need more changes made to your design you can purchase additional revision rounds here in order to get your design right. Please remember to include your original order number in the notes at checkout so we know which project we need to add the revision rounds to! In the rare event that are still unhappy with you design after completing the points listed in the “I don’t like my design, what should I do?” section. Please contact us via email at disputes@mydesignnow.com for more info on refunds and cancellations. Refunds & Cancellations If you have ordered a design and you need to cancel BEFORE you have received your first draft design, please refer to the below procedure Standard Delivery Order Please cancel within 1 working day of placing the order Next day* Please cancel within 1 hour of placing the order Same day* Please cancel within 15 minutes of placing the order If you have ordered a design and you need to cancel AFTER you have received your first draft design, please refer to the below procedure If you need to cancel an order after receiving 1 design of the product you have ordered You will receive a 50% refund or £15.00 mydesignnow voucher to use on another product If you need to cancel an order after receiving 2 designs of the product you have ordered You will receive a 40% refund or £10.00 mydesignnow voucher to use on another product If you need to cancel an order after receiving 3 designs of the product you have ordered You will receive a 30% refund or £5.00 mydesignnow voucher to use on another product If you need to cancel an order after receiving more than 3 designs of the product you have ordered Please contact us at disputes@mydesignnow.com. mydesignnow will process refund requests subject to a review of the refund reason and circumstances to ensure that buyers have complied with terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If mydesignnow reasonably believes that the parties have not complied with these terms and conditions or are seeking to avoid any such obligations mydesignnow shall not be obliged to make the refund.





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